Linchpin Marketing

What to consider before starting a Patient Experience program.

Sustainable improvement in patient satisfaction/HCAHPS scores starts with intrinsic motivation. The Accountable Care Act (ACA) and enlightened health care consumers have once again elevated the priority…

2.9.13 | Uncategorized | 0 Comments

Marion’s Story

PLAY VIDEO:Marion’s Story Marion’s story is about a woman who suffered an extraordinary heart attack and the physician and team that would not give up on…

8.27.14 | Uncategorized | 0 Comments

Lynn’s Story

PLAY VIDEO: Lynn’s Story Lynn is the manager of admissions at a community hospital in northwest Pennsylvania. Her story about a connection she made with a…

8.27.14 | Uncategorized | 0 Comments

The Surprising Truth About Improving Patient Experience & HCAHPS

Could an obsession with “Best Practices” be holding back improvement in Patient Experience & HCAHPS? We believe sustainable improvement should start in a different place–inside every…

2.9.13 | Uncategorized | 0 Comments